stay ahead of the pack. “Artform is constantly coming up with new ideas such as the patented Bubble Frame. An idea for a creation is unintentionally formalised and, while one may not realise the impact, it allows us the opportunity to become the market leaders-which we are,” states Adamczyk.
Repeat business means that you, as a service provider, are getting it right all the time. To create, foster and maintain this, Adamczyk reveals that the company’s management skills and the ability to create strategies pertaining to the business are the glue that ensures that Artform achieves excellent service and fosters relationships. The onus is on ensuring that loyalty from customers and long-term relationships with clients stand strong. Adamczyk shares that the high standards and consistency of the quality of service offered by Artform Framing Factory only get better with time and turnaround time and affordability offered are unmatched in the industry.
“Reputation management is more than just public relations. It is the optimisation of various aspects of our business in order to create a healthy and sustainable environment for us and the customer. This develops a positive emotional connection with those who come into contact with our business,” Adamczyk states optimistically. She says the values, support and commitment given to each individual task at hand is not unique to the management but permeates to every employee, who are the ambassadors of the Artform Framing Factory brand.
In a cut-throat industry in which Artform is operating within, Adamczyk’s passion for what she does is the key to overcome the challenges that have been brought on by the economic downturn. “Introducing new trends is central to success and most importantly in order to meet each client’s needs,” she states elaborating that those new trends are born out of creativity and innovation.
Adamczyk emphasises that because customers will always be as unique as their individual demands, it is imperative to maintain the drive and energy which is what gives Artform the edge to continue ensuring that every artefact that leaves the factory is a unique masterpiece that that goes into the hands of a customer who wants nothing but to come back to the Artform Framing Factory for more.
Client-centred for Excellence
Every client, whether private or corporate, is treated as an individual at the Artform Framing Factory. This provides for a unique and everlasting experience for the customer which is often a topic of conversation that transcends business meetings into the social media circles.
Alexandra Adamczyk, owner of Artform Framing Factory explains that because happy customers are profitable customers, Artform strives to make them feel welcome and as a result they return for the most exclusive products in the market at affordable prices. She adds that creativity and the abillity to stay unique in a dynamic industry such as the arts are only some of the secrets that she employs to
CASE IN POINT | Artform Framing Factory
by Andew Ngozo