He elaborates that, in his role as a leader and a member of the senior management team of the SAP services business unit, it is his mandate to provide guidance that enables the required growth against all stakeholder expectations. “In this manner, we ensure that we move the unit from a position of success to significance. Our track record in this regard speaks for itself,” he says. SAP Services delivers on clients’ expectations in an intelligent way. A SAP solution has to meet an organisation’s business requirements and be highly effective, while having the flexibility to quickly adapt to changes in a cost-effective manner. “We go beyond the norm, offering an integrated view of business, thereby enabling access to best practices and ensuring continuous business improvement and innovation,” declares Jonker.
He adds that, apart from the benefit of new product-set launches, clients gain access to an ecosystem of thousands of users of SAP solutions. This enables companies to be more effective and efficient and are able to leverage on their full potential once solutions such as business analytics, mobility and HANA, in memory computing, are implemented. “HANA allows for the provision of greater business insight, by processing huge volumes of valuable data into relevant results at lightning speeds which translates into a competitive advantage,” notes Jonker. Business Connexion SAP Services is equipped with the experience and skills to assist clients achieve the full benefits of this paradigm shift in business analytics. He notes that Business Connexion is doing a lot of work with blue chip clients, involving proof of concepts on the new SAP solutions, in particular, HANA.
Business Connexion’s SAP Services has fully adopted the Accelerated SAP (ASAP) methodology and applies the RunSAP principles, which ensure consistently high-quality service delivery and reduced operating costs. Jonker reveals that, apart from being a value-added reseller of SAP, Business Connexion is a SAP Services Alliance Partner, a certified Hosted Services Partner and a Cloud Certified Partner of SAP. The expertise offered by Business Connexion SAP Services is augmented by a unique approach to business and is based on understanding the importance of advising and supporting the client with regard to how to achieve real business value from their SAP solutions. Jonker stresses that SAP is no longer a privilege for larger enterprises only, but now available to any company, whether small or medium, that is serious about achieving efficiency and effectiveness. “We, as a value-added reseller of SAP solutions to small and medium enterprises, can assist any organisation reap the benefits of utilising SAP. In addition Business Connexion is in the process of developing SAP cloud solutions, tailor-made for this market,” he reveals.
There has been considerable headway in this regard and by acknowledging the importance of partnerships, Business Connexion is simultaneously brand building for itself, SAP and its clients. “Part of this is our joint business planning and demand-generation initiatives with our partners such as SAP,” Jonker notes, and adds that, in all undertakings, “we ensure successful project delivery.” In line with brand building and maintaining strong visibility within the SAP environment, Business Connexion participates in events such as SAPhilla, Mastering SAP Technologies 2013 and many SAP ramp-up programmes. “This allows us to be at the forefront of all the latest functionalities within SAP including CRM, BI, MDM, LT Tool and most other suites of the SAP solution,” says Jonker.
Business Connexion’s SAP Services operates within a dynamic and unique environment where excellence is essential. Jonker says Business Connexion cannot afford to renege on its high standards; hence attracting and retaining the right talent, who are SAP subject matter experts and business systems experts, is the key to staying abreast of solutions and strategies within the SAP environment. He reveals that the responsibility does not stop with attracting the right candidates but retaining these individuals is just as important, if not more important, as this creates the stability required to deliver quality projects and support. Part of this is the promoting of a learning culture within the organisation and for this purpose, Business Connexion SAP Services has invested in a well-established SAP laboratory, set up with a full suite of SAP solutions, shares Jonker. In the laboratory, consultants have access to all the latest SAP products, information and tools regarding SAP. Training takes place on a regular basis, and consultants are encouraged to utilise the SAP laboratory at any time while keeping in touch with the SAP global product strategy. As a result of the SAP laboratory, Business Connexion was one of the first companies to train people in HANA in South Africa!
“Our interactions with clients are not focused on a technological level, but based on a business perspective, thus it is imperative that we remain progressive and attractive through the retention and management of talent,” says Jonker. Jonker is optimistic about Business Connexion’s growth strategy. “We are headed into Africa, and, as a business unit, we are excited about the prospects, because opportunities abound on the continent. Our ability to deliver is confirmed by our positive year-on-year growth and bears testimony to the fact that we are enriching business communities by making the impossible possible through technology,” Jonker states. He further elaborates that clients can look forward to innovative products that will position Business Connexion as a market leader and even further up the SAP ecosystem ladder.
The sky is not the limit for Business Connexion’s SAP Services, for it has already conquered the clouds. Going forward, the onus is on the Group, Jonker and his team to outperform themselves, and to continue moving from success to significance in a field where they will make their mark cloud by cloud.
Offering Tailor-made Solutions
Business Connexion’s SAP Services has unique and tailor-made support solutions that are implemented for all clients – from small, medium and micro enterprises to large corporates.
Success to Significance
Cultivating convergence and systems integration through the provision of SAP consulting, implementation, licencing and support services for clients is one of the core objectives of Business Connexion’s SAP Services.
Business Connexion’s SAP Services practise is a specialist SAP services provider and is one of the largest and most successful SAP implementation and support partners in South Africa, offering unsurpassed depths of skills and knowledge that give the client the leading edge. Marius Jonker, Managing Executive: SAP Services, says that his business unit’s growth strategy is aligned with, and is in support of, the strategic objectives of the Business Connexion Group. “The ultimate aim is to ensure delivery of services and products against the contractual obligations, with an emphasis on adding value to our clients,” shares Jonker.
CASE IN POINT | Business Connexion
by Andrew Ngozo