In some countries, analysts claim that poor service delivery is a result of low national budgets, skills evelopment or malfunctioning of organisations and government departments. Whatever the cause of the problem may be, public citizens all over the world continue to call for an improvement of public service delivery; as they keep on expecting nothing but the best service. South Africa is no different. And the nursing profession is no exception. Therefore, this profession, amongst professional bodies continues to search for solutions that will ensure that at the end of the day, members of the public receive an excellent service.
“However, how will excellent service delivery be achieved of no one takes the lead?” asks Thembeka Gwagwa, General Secretary of the Democratic Nursing Organisation of South Africa,
CASE IN POINT | Catalyst for Change